Cancellation & Refund

We strive to provide a seamless shopping experience. Please read our Cancellation & Refund Policy carefully to understand the conditions under which orders may be cancelled and refunds may be issued.

1. Order Cancellation

Before Dispatch

Orders can be cancelled only before they have been dispatched.

To request a cancellation, please contact our Customer Support Team as soon as possible with your Order Number.

If your cancellation request is approved before dispatch, a full refund will be initiated.

After Dispatch

Once an order has been dispatched, it cannot be cancelled.

If you no longer wish to keep the product after delivery, please refer to our Returns & Exchange Policy to determine whether your order is eligible for a return or exchange.

2. Refund Eligibility

Refunds are issued only in the following situations:

  • Your cancellation request is approved before dispatch.
  • A return request has been approved after inspection.
  • You receive a damaged or defective product.
  • You receive the wrong product.
  • The ordered product is unavailable and cannot be fulfilled.

Refunds will not be issued for requests that do not meet the conditions outlined in this policy.

3. Non-Refundable Orders

Refunds will not be provided for:

  • Customized or made-to-order products.
  • Stitched or altered garments.
  • Saree & Blouse Combo orders with stitching or alteration requests.
  • Products showing signs of use, washing, damage, perfume, makeup, or stains.
  • Products returned without original tags or packaging.
  • Clearance, sale, or promotional items unless they are damaged or incorrectly delivered.
  • Shipping, COD, gift wrapping, or handling charges (unless the error is on our part).

4. Refund Process

Once your returned product is received and successfully passes our quality inspection, your refund will be processed.

Approved refunds will be credited to the original payment method used during checkout.

If you paid using Cash on Delivery (COD), our support team will contact you to collect your bank account details for processing the refund.

5. Refund Timeline

After your refund is approved:

  • Refunds are processed within 5–7 business days.
  • Depending on your bank or payment provider, it may take an additional 2–7 business days for the amount to reflect in your account.

6. Failed or Cancelled Payments

If an online payment is deducted but your order is not successfully placed due to a technical issue, the amount is generally reversed automatically by your payment provider.

If you do not receive the refund within the expected timeframe, please contact our Customer Support Team with your payment details.

7. Need Assistance?

If you have any questions regarding cancellations or refunds, our Customer Care team is happy to assist you.

Email
support@theahalya.in

Call / WhatsApp
+91 82778 22266
+91 99867 63716

Business Hours
Monday – Saturday
10:00 AM – 8:00 PM (IST)