FAQ

Welcome to Ahalya. Below are answers to some of the most frequently asked questions about our products, orders, shipping, and services.

1. What products does Ahalya offer?

Ahalya offers a curated collection of sarees, ready-made blouses, saree & blouse combos, and exclusive designer ethnic wear crafted with premium fabrics and elegant craftsmanship.

2. Do you ship across India?

Yes. We deliver to all serviceable locations across India through trusted courier partners.

3. Do you ship internationally?

Yes. We proudly ship worldwide. International shipping charges are calculated at checkout based on the destination and package weight.

4. How long does delivery take?

• Ready-made products are generally dispatched within 2–3 business days.

• Stitched or altered orders are dispatched within 5–7 business days.

Delivery timelines may vary depending on your location.

5. Can I track my order?

Yes. Once your order is dispatched, you will receive your tracking details via email and SMS.

6. Can I cancel my order?

Orders can be cancelled only before they are dispatched. Once an order has been shipped, cancellation is no longer possible.

7. Can I return or exchange my order?

Returns and exchanges are accepted only for eligible cases such as damaged, defective, incorrect, or wrongly delivered products. Please refer to our Returns & Exchange Policy for complete details.

8. Do you offer Cash on Delivery (COD)?

If Cash on Delivery is available for your location, it will be displayed during checkout.

9. Which payment methods do you accept?

We accept secure online payments through major credit cards, debit cards, UPI, net banking, wallets, and other supported payment methods.

10. Can I pay in my local currency?

Yes. Prices are displayed in Indian Rupees (INR) by default. You can use the currency selector on our website to view prices and complete your purchase in your preferred supported currency.

11. Will I have to pay customs duties for international orders?

International customers are responsible for any customs duties, import taxes, or local charges imposed by their destination country.

12. Can I modify my order after placing it?

If your order has not yet been dispatched, please contact our Customer Support Team as soon as possible. We will do our best to accommodate your request.

13. What if I receive a damaged or incorrect product?

Please contact us within 24 hours of delivery with your Order Number, photographs, and an unboxing video. Our team will review your request and assist you with the appropriate resolution.

14. Are stitched or customized products returnable?

No. Stitched, altered, customized, or made-to-order products cannot be returned or exchanged unless they are damaged, defective, or an incorrect item has been delivered.

15. How do I contact Ahalya?

We’re happy to assist you.

Email
support@theahalya.in

Call / WhatsApp
+91 82778 22266
+91 99867 63716

Business Hours
Monday – Saturday
10:00 AM – 7:00 PM (IST)