Privacy Policy

Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, place an order, or interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you use our website, we may collect the following information:

Personal Information

  • Full Name
  • Email Address
  • Mobile Number
  • Shipping & Billing Address
  • PIN Code
  • Payment Information (processed securely through our payment partners)

Order Information

  • Products purchased
  • Order history
  • Delivery preferences
  • Transaction details

Technical Information

  • IP Address
  • Browser type
  • Device information
  • Cookies and similar technologies
  • Website usage and browsing activity

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders.
  • Deliver products to your address.
  • Provide customer support.
  • Send order confirmations and shipping updates.
  • Process refunds and exchanges.
  • Improve our website and customer experience.
  • Prevent fraud and maintain website security.
  • Send promotional offers, new launches, and marketing communications (only where permitted).

3. Payment Security

We do not store your debit card, credit card, UPI PIN, CVV, or online banking credentials.

All online payments are processed securely through trusted third-party payment gateways that use industry-standard security practices.

4. Sharing Your Information

We value your privacy.

We do not sell, rent, or trade your personal information.

Your information may be shared only with trusted service providers when necessary, including:

  • Courier and logistics partners
  • Payment gateway providers
  • IT and website service providers
  • Government or legal authorities when required by applicable law

All such parties are expected to protect your information and use it only for the services they provide.

5. Cookies

Our website uses cookies to:

  • Improve website functionality.
  • Remember your preferences.
  • Analyze website traffic and performance.
  • Enhance your shopping experience.

You can choose to disable cookies through your browser settings; however, some features of the website may not function properly.

6. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, alteration, or disclosure.

While we strive to maintain a secure environment, no method of internet transmission or electronic storage is completely secure.

7. Marketing Communications

With your permission, we may send:

  • New collection updates
  • Exclusive offers
  • Festival promotions
  • Product launches
  • Newsletters

You may unsubscribe from marketing emails or messages at any time by following the unsubscribe instructions or contacting us directly.

8. Your Rights

You may contact us at any time to:

  • Access your personal information.
  • Request corrections to inaccurate information.
  • Request deletion of your personal information, subject to applicable legal or business requirements.
  • Opt out of promotional communications.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or website functionality.

Any updates will be published on this page with the revised “Last Updated” date.

Contact Us

If you have any questions regarding this Privacy Policy or the way your information is handled, please contact us.

Email
support@theahalya.in

Call / WhatsApp
+91 82778 22266
+91 99867 63716

Business Hours
Monday – Saturday
10:00 AM – 8:00 PM (IST)