Returns & Exchange

At Ahalya, Customer satisfaction is important to us. Every product is carefully inspected before dispatch to ensure it meets our quality standards. Please read our Returns & Exchange Policy carefully before placing your order.

1. Eligibility for Returns & Exchanges

We accept returns or exchanges only under the following circumstances:

  • You received a damaged product.
  • You received a defective product.
  • You received the wrong item.
  • You received an incorrect size that differs from the size ordered.

To be eligible, you must notify us within 24 hours of delivery with clear photos and an unboxing video.

2. Non-Returnable & Non-Exchangeable Items

The following items are not eligible for return or exchange:

  • Products purchased during clearance or sale.
  • Customized or made-to-order products.
  • Saree & Blouse Combo orders with stitching or alteration requests.
  • Products that have been worn, washed, altered, or damaged after delivery.
  • Products without original tags, packaging, or accessories.
  • Gift cards or promotional items.

3. Return Request Process

To request a return or exchange:

  1. Email us at support@theahalya.in within 24 hours of receiving your order.
  2. Include your Order Number.
  3. Attach clear photographs of the product.
  4. Share an unboxing video showing the issue.
  5. Our support team will review your request within 1–2 business days.

Approved requests will receive further instructions for return or replacement.

4. Exchange Policy

Eligible products may be exchanged for:

  • The same product (if available).
  • The correct size.
  • A replacement for damaged or defective items.

If the requested replacement is unavailable, we may offer store credit or an alternative product of equal value, subject to customer approval.

5. Return Shipping

If the return is approved due to:

  • Wrong product shipped
  • Manufacturing defect
  • Damaged product received

Ahalya will arrange the return pickup or reimburse the return shipping charges, where applicable.

For returns requested for any other approved reason, return shipping charges may be borne by the customer.

6. Refunds

Once the returned product is received and passes our quality inspection, eligible refunds will be processed.

Approved refunds will be issued to the original payment method within 5–7 business days.

Shipping charges, gift wrapping charges, and COD charges (if applicable) are non-refundable.

7. Product Condition

Returned products must:

  • Be unused and unwashed.
  • Be in their original condition.
  • Include all original tags and packaging.
  • Be free from stains, perfume, makeup, or any signs of wear.

Products failing our quality inspection may not qualify for a refund or exchange.

8. Cancellation Policy

Orders may be cancelled only before they are dispatched.

Once an order has been shipped, it cannot be cancelled and will be governed by this Returns & Exchange Policy.

Need Assistance?

If you have any questions regarding returns or exchanges, our Customer Care team is happy to assist you.

Email
support@theahalya.in

Call / WhatsApp
+91 82778 22266
+91 99867 63716

Business Hours
Monday – Saturday
10:00 AM – 7:00 PM (IST)